Contract Assistant Unit Manager (Accommodation Unit)

Post Date
Service Unit
Administering and Delivery of Assistance for Non-refoulement Claimants
  • Assist the Unit Manager in ensuring that eligible service user receive their accommodation assistance in a timely, accurate, appropriate and efficient manner

  • Develop efficient systems and practices and ensure consistent application across offices following the defined timelines and parameters set by the project

  • Work in partnership with the Area Managers, senior caseworkers, social workers/counsellors, and all support units in monitoring and evaluating the quality of assistance received while incorporating and responding to client feedback and request

  • Handle inquiries, reports, grievance and complaints from clients, colleagues and other relevant parties as they arise and/or as assigned

  • Supervise, train, evaluate and monitor the assigned team
  • A recognized university degree or equivalent

  • At least 2 years' relevant work experience with asylum-seekers and torture claimants
  • Work experience in handling rental provision (especially in kind and developing related systems) is a distinct advantage

  • Proven supervisory skills preferably with multi-ethnic staff while providing service to service users of diverse ethnicity, languages, religious backgrounds and needs

  • Excellent working knowledge of Hong Kong's community resources and public services

  • Strong organizational skills and flexibility to work at irregular hours, weekends and holidays
  • Good command of oral and written English; fluency in at least one minority language and/or ability to communicate in Chinese is a distinct advantage

  • Computer literate; experience working in a cross-cultural working environment

  • Have a valid work visa and flexibility to work in Kowloon and New Territories Regions
Application Method

Interested parties please send a full resume with expected salary (please mark clearly the name of post applied for) to Human Resources Department, International Social Service Hong Kong Branch by email : or by post at 6/F, Southorn Centre, 130 Hennessy Road, Wanchai, Hong Kong on or before 6 April 2019.

Applicants who are not invited to an interview within two months of the closing date should consider their applications unsuccessful.


All personal data provided will be treated in strict confidence and used for recruitment purpose only.

ISS-HK is an Equal Opportunities Employer.