Services for Migrants

Mobile Information Service

Overview

Expand All Collapse All
  • Objectives

    The service is sponsored by the Home Affairs Department to recruit a team of information ambassadors, proficient in major ethnic minority languages spoken in Hong Kong, to help arriving ethnic minorities at the airport and urban areas where they congregate in weekends. 

    We believe that informing ethnic minorities on the public services available, their own rights and places to file a complaint in a foreign place is essential in assisting them to integrate into the local community, including provision of a fair and just working condition for migrant workers.

  • Whom We Serve
    • ethnic minorities from countries including but not limited to Philippines, Indonesia, Nepal, Pakistan, India, Thailand and Sri Lanka.
    • foreign domestic helpers
    • migrant workers
  • Service Contents
    • distribute information kits in 6 ethnic languages to ethnic minorities at the airport and urban areas where they congregate in weekends
    • brief ethnic minorities on the content of information kits, including where to seek help and hotlines at the airport
    • help target clientele communicate with immigration and custom officers, and airport police, when requested
    • handle enquiries from target clientele
  • Supported Languages

    Our Information Ambassadors Can Speak 

    • Nepali
    • Tagalog
    • Hindi
    • Urdu
    • Bahasa Indonesia
    • English
    • Chinese

    Information Kits

    • Nepali
    • Tagalog
    • Hindi
    • Urdu
    • Bahasa Indonesia
    • Thai
  • Service Hours

    Mon: 9am-6pm
    Tue-Fri: 9am-9:30pm
    Sat: 9am-6pm
    Sun: 9am-5:30pm
    Public Holidays: 9am-6pm

  • Contact Information

    Tel: 9220 0270 / 9226 3907
    Fax: 2261 0450