Services for Families

Cross-Boundary and Intercountry Casework Service

Overview

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  • Objectives

    Provide cross-boundary or international social services to help individuals or families divided by geography, with the assistance of ISS international network.

  • Whom We Serve

    Any individuals and families with social problems arising from geographical separation between Hong Kong and other territories/countries.

  • Service Contents

    Through ISS local and global network, we provide:

    (I) Casework Service

    (II) Centre Service

    Our Sheung Shui Centre provides

    • Hotline service handled by social workers: (HK) 2353 6811 / (mainland China) 150 1897 1773
    • Language courses and Induction Programme for new arrivals
    • Groups and programmes for new arrivals and cross-boundary children, youth and families to help them adapt to the life in Hong Kong
    •  Welcome calls to new arrivals from mainland China to conduct initial assessment and introduce them to local social services

    (III)  Other Services

    International Child Protection Service

    Overseas Prisoners Service

    • Visit to Hong Kong residents serving sentences in Thailand.

    Emergency Fund for Divided Families

    • Provide financial relief for divided families who encounter unexpected family crisis in Hong Kong
  • Service Entry

    The programme accepts referrals from individuals, local governmental and non-governmental organizations as well as the ISS Network

  • Service Exit
    • Upon completion of the agreed plan
    • As mutually discussed between social worker and service user
  • Service Hours

    Mon: 9am-1:00pm / 2pm-6pm
    Tue-Fri: 9am-1pm / 2pm-5:45pm
    Sat, Sun & Public holiday: Closed

  • Contact Information

    Address: 2/F, North District Community Centre, 2 Lung Wan Street, Sheung Shui, N.T. (view on map)
    Tel: 23536119
    Fax: 26717100
    Email: ic@isshk.org